Product and account support
Account access, desktop installation, billing questions, and product help.
[email protected]Typical response within 1 business day.
Contact
Talk to the people who build Control.
Email reaches the team directly. We answer within 1 business day on weekdays, and every message about an account, a purchase, or a defect is read by someone who works on the product.
One address, answered by a person.
Control is built and supported by a small team, and every message reaches a person who works on the product. Email is the fastest route for anything that touches your account, a purchase, or a bug you can reproduce.
We answer within 1 business day on weekdays. Include your account email, your operating system and version, and the interview or assessment platform you were using; that context usually removes an entire round trip. If your question is about a charge, add the last four digits of the payment card or the receipt number from the confirmation email so we can find the transaction without asking for anything sensitive.
Where to write
Technical and API questions
Desktop app defects, permission problems, voice or screenshot capture issues, and public API questions.
[email protected]Typical response within 1 business day.
Privacy requests
Data access, correction, and deletion requests under the privacy policy.
[email protected]Typical response within 1 business day.
What to expect
A few things worth knowing before you write, so the first reply is the useful one.
Refunds and billing
All sales are final, so read the refund policy before purchasing. If a charge looks wrong or duplicated, write to us and we will trace the transaction with our payment processor.
Security reports
Report a suspected vulnerability to [email protected] with the subject line "Security". Describe the affected surface and the steps to reproduce it, and give us a reasonable window to respond before publishing.
Press and partnerships
Use the same address for press questions, comparison reviews, and integration proposals. Tell us what you are publishing or building and we will point you at the right material.
What we do not do over email
We never ask for your password, a payment card number in full, or remote access to your machine. Any message that does is not from us.
Business details
- Product
- Control — desktop AI interview assistant
- Support email
- [email protected]
- Jurisdiction
- DE, US
Try Control before you write to us.
Most setup questions answer themselves after the first run. Download the desktop app and use the included free messages and voice minutes.