Customer Excellence Representative - International Customer Operations

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

Customer Excellence Representative

Kallo, Antwerp, Belgium | Hybrid | Permanent

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with high levels of performance, sustainability and safety.

Powered by chemistry, our products are used in applications that make essential products, processes and new technologies possible. In sectors such as clean energy, advanced electronics, high-performance computing and AI, data-centre cooling, climate-friendly cooling, and high-quality paints and coatings, people rely on Chemours chemistry for more modern, safe and sustainable living.

Chemours is seeking a Customer Excellence Representative to join our team in Kallo, Antwerp, Belgium.

The responsibilities of the position include, but are not limited to, the following

• Act as the primary customer contact for important external customers, distributors and potential customers.
• Manage the complete inquiry and order-handling process from beginning to end.
• Receive and process customer orders, including complex and export orders.
• Monitor open orders and take corrective action to support on-time delivery.
• Proactively inform customers about late orders caused by product availability or transportation issues.
• Coordinate with internal stakeholders to ensure customer requirements are understood and commitments are met.
• Manage consignment stock, including replenishment, inventory, invoicing, counts and reconciliation.
• Process customer complaints and returns in accordance with applicable processes and policies.
• Recognise when additional information is required for a complete complaint analysis.
• Perform quality-control checks and follow through on corrective actions.
• Support transport and export processes, including relevant documentation.
• Provide backup coverage for other members of the team.
• Follow applicable desk procedures, policies and quality-system requirements.

The following is required for this role

• A bachelor’s degree or an equivalent bachelor’s-level profile.
• At least 3 to 6 years of relevant experience in B2B customer service, customer operations, order management or a related position.
• Experience managing customer orders or inquiries from beginning to end.
• Strong written and verbal communication skills.
• Fluency in Dutch and English.
• Fluency in French or German.
• Strong customer orientation and a focus on customer satisfaction.
• Excellent planning and organisational skills.
• A proactive and practical approach to problem-solving.
• A high level of accuracy and attention to detail.
• The ability to work effectively with different functions and organisational levels.
• Existing eligibility to work in Belgium and the ability to commute to Kallo.

The following is preferred for this role

• Arabic language skills, which are a strong advantage for this customer portfolio.
• Experience supporting automotive customers or original equipment manufacturers.
• Previous experience in international B2B customer service.
• Experience with SAP and EDI orders.
• Understanding of European export flows and transport documentation.
• Experience in logistics, warehousing or supply-chain coordination.
• Experience within the chemical sector or another regulated industry.
• Knowledge of dangerous-goods processes.

Working arrangements

• Permanent employment contract.
• 40 working hours per week.
• Hybrid working model.
• Tuesday is the fixed team day at the Kallo office.
• Two additional office days can be selected in coordination with the team.
• Flexible starting time between 07:00 and 09:30.
• No regular business travel requirement.
• No direct reports.
• No visa sponsorship or relocation support.

Compensation and benefits

This position is classified at Belgian job level 21. The annual base salary range is €49,680 to €77,625 (midpoint around €62.000). The final offer will be determined based on the responsibilities of the position, relevant experience, knowledge, skills, internal equity and market data.

There may be flexibility to consider a different level for a candidate with extensive directly relevant experience.

Benefits include:

• Competitive compensation and a comprehensive benefits package including mealvouchers, phone and hospitalisation insurance.
• Employee stock purchase programme.
• Commuter benefits.
• Learning and development opportunities.
• Inclusion and diversity initiatives.
• Company-paid volunteer day.

Do you not meet every criterion?

Research has shown that some people are less likely to apply unless they meet every qualification. At Chemours, we are committed to building a diverse, inclusive and authentic workplace. If you are enthusiastic about the role but your experience does not align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this or another opportunity.

Recruitment process

The recruitment process includes:

• A 30-minute recruitment interview.
• A Korn Ferry online assessment of approximately 100 minutes.
• An interview with the hiring manager and a business stakeholder + follow-up with senior leader.
• A pre-employment background screening.

We’re looking forward to your application

We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it, by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.

Learn more about Chemours and our culture by visiting Chemours Careers.

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.

Candidates must be able to perform all duties listed with or without accommodation.

Acquisition in response to this vacancy is not appreciated. For external recruitment, Chemours works exclusively with selected recruitment partners.

In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we’re operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.

Pay Range (in local currency):

€49,680.00 - €77,625.00

Chemours Level:

21

Annual Bonus Target:

4%

The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."