DMV - LPA Field Supervisor

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Coordinator III (S)

Position Number

65044141

Grade

NC12

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

The primary purpose of this position is to supervise License Plate Agencies (LPAs) throughout North Carolina. This position will assist in the oversight of the operations of LPAs, investigate customer complaints, and counsel LPAs regarding errors and SOP and contract violations. The position assists with LPA investigations and represents the Division with regards subpoenas for court testimony as required. Work involves responsibility for analyzing and solving problems as they relate to License Plate Agency contracts, title and registrations laws, policies and procedures, and frequent public contacts in handling matters associated with those programs. Must have the ability to plan, prioritize, and manage workload independently and resolve issues in a timely manner. Work is performed under general supervision and is subject to review and evaluation through conferences, personal interactions, and written reports. This position will require occasional overnight travel.

The Program area for this position includes one or more of the following: Experience in public and business administration, working knowledge of Chapter 20 and motor vehicle laws, and/or working knowledge of NC license plate agencies processes.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC12     $47,703 – 83,479

Management prefers applicants with the following:

• Extensive knowledge of Chapter 20 and motor vehicle laws, policies, and procedures
• Demonstrated ability to exercise judgement and discretion in establishing, applying, and interpreting policies and procedures
• Experience in researching and resolving problems to make independent decisions as needed
• Experience in interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele using excellent communication skills
• Experience in maintaining records, reports, and data using MS office products and databases

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Jacqueline A Carney

Email:

[email protected]