Intern

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

As a Leasing Customer Service Associate, you are the face of the community. You shape first impressions, guide prospects through their leasing journey, and deliver exceptional service that keeps residents happy throughout their stay. Your work directly drives occupancy, revenue, resident satisfaction, and the overall success of the community.
This is a role for someone who loves people, thrives in a fast paced environment, and takes pride in creating a welcoming, professional, and high performing community.

JOB DESCRIPTION

Key Responsibilities

Leasing & CSA

• Greet, qualify, and build rapport with prospects to understand their needs.
• Conduct engaging community tours and showcase available homes.
• Process applications, perform underwrites, and background screenings.
• Prepare lease agreements and move‑in packages, ensuring a seamless resident onboarding experience.
• Inspect apartments prior to move‑in and coordinate any outstanding work with maintenance.

Marketing & Traffic Generation

• Stay informed on market trends and competitor offerings.
• Support short‑ and long‑term marketing strategies to maintain high occupancy.
• Execute digital marketing activities (Instagram, Daft, Facebook)
• Drive traffic through resident referral programmes, employer outreach, and community‑specific initiatives.

Operational & Administrative Excellence

• Use property management software to manage availability, track leads, record leasing activity, and maintain accurate resident data.
• Ensure show units, amenities, and the leasing office meet company standards daily.
• Communicate maintenance needs promptly and professionally.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].