Investigator Support Coordinator II

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking an Investigator Support Coordinator II.

Work Schedule: Monday-Friday 6:30am-3:15pm EST

Job Responsibilities

• Notifying investigator sites, sponsors, and affiliates of laboratory results,
exclusion flags, and test cancellations as defined in the Statement of Work (SOW).
• Monitoring, tracking, and resolving accession holds and informing the Supervisor
and the Project Manager of any delays.
• Updating the database with appropriate information and informing personnel of
additional testing needs.
• Support sites and sponsor with project related questions via phone and email
• Effective and timely adherence to management communications, meetings, and
Standard Operating Procedures (SOP).
• Assists and supports management in the implementation of global processes and
procedures
• Tracks and reports metrics as determined by management in the agreed
timelines.
• Document all service failures, resolve, and escalate to management when
appropriate resolution is incomplete.
• Act as a liaison for both internal and external clients
• Communicates investigator site needs when new policies or procedures are
discussed
• Instills a culture where patient safety is top priority
• Promptly address patient safety issues and escalates as needed for resolution

Ensures the investigator’s needs are explored prior to implementation of new
processes and procedures.
• Ability to work independently
• Work in a team-oriented environment
• Establishing a Mentor-Mentee Relationship with temp staff/newly hired staff
• To build trustworthy relationship with external clients (Sponsor), may be assigned
with key clients
• Deliver overview about Investigator Support department to other departments as
needed
• Ensures a seamless communication and follow-up occurs with both internal and
external clients
• Provide direct answers to both internal and external clients and provide advice
when requested
• Consider both internal and external clients’ needs when making decisions
• Support a culture of continuous improvement, quality and productivity

Minimum Qualifications

• 1 year experience as Investigator Support Coordinator
• 1 year previous customer service experience
• High school diploma

Preferred Qualifications

• Two years or more previous customer service experience, call center or telephone customer support experience
• Two years or more previous healthcare, medical or laboratory experience
• Associate or bachelor’s degree

Additional Job Standards

• Computer literate and familiar with Windows based applications

• Familiar with medical terminology
• Self-motivated
• Strong verbal skills
• Attention to detail and good organizational skills
• Team player
• Ability to handle multiple tasks and multiple distractions while maintaining a
professional manner
• Flexible

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

Pay Range: $19-$29.93

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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