Operations Processor

Join us as an Operations Processor to take your insurance operations career to the next level with a global market leader.
 

Make your mark in Operations
 

Our Operations team plays a critical role in delivering exceptional service to customers, business partners, and internal stakeholders. By ensuring accurate and efficient policy administration, the team supports business growth while maintaining high standards of service quality, compliance, and operational excellence.
 

This role is responsible for supporting policy servicing activities and ensuring the timely and accurate processing of policy transactions. You will work closely with Operations, Underwriting, and Business teams to deliver seamless service and support continuous improvement initiatives.
 

How you will create an impact

• Manage and perform daily end-to-end policy issuance processes for in-force policies, renewals, endorsements, cancellations, policy updates, policy administration, and document management.

• Work closely with Operations, Underwriters, and Business teams to provide operational and administrative support.

• Ensure accuracy and completeness of policy data, premium bookings, and documentation across systems.

• Maintain timely, accurate, and up-to-date information in the Customer Relationship Management (CRM) system.

• Participate in process and service improvement initiatives, procedural reviews, and special projects to enhance operational efficiency and customer experience.

• Deliver high levels of service and contribute to team performance standards.

• Maintain and improve quality results by adhering to standards and guidelines while recommending process improvements where appropriate.

• Communicate professionally and effectively with customers, partners, colleagues, and cross-functional departments to maintain strong working relationships and ensure seamless service delivery.

• Maintain positive and professional working relationships with Operations colleagues and stakeholders.

• Assist with general administrative duties and ad hoc projects as assigned.
   

What you'll need to succeed

• At least 1-3 years of experience in General Insurance, preferably in Operations, Policy Administration, or Customer Service.

• Experience in policy issuance with a proven track record in policy servicing, SLA/KPI management, and process quality control.

• Clear and professional communication skills, with the ability to engage effectively with internal and external stakeholders.

• Collaborative team player who supports continuous learning and operational excellence initiatives.

• Proactive mindset with high levels of motivation and a willingness to learn.

• Strong sense of responsibility and ownership, with the ability to work towards deadlines in a dynamic and fast-paced environment.

• Strong prioritization, organizational, attention-to-detail, problem-solving, adaptability, and interpersonal skills.

• Ability to remain composed and professional under pressure, especially in busy or challenging situations.

• Proficiency in Microsoft Office applications, particularly Word and Excel.

Ready to make a bigger impact?

We look forward to reviewing your application.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

OP - Operations

AIG Insurance (Thailand) Public Company Limited (Thailand)