Senior Business Systems Analyst

Location: Letterkenny (Hybrid 2-3 days p/week in office)

Working Hours: 1pm-9pm

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.

Your Team

As a Senior Business Systems Analyst on/in Digital Experience Journey, you will partner with product owners, tech leads, designers, engineers and delivery professionals to improve MYPRU & IDEX applications. This role will specifically support authenticated customer experiences and authentication capabilities. You will act as the primary interface between Technology and specific business areas, identifying business unit requirements, creating project and process specifications, coordinating with project teams, and ensuring adherence to schedules and budgets to solve sophisticated business problems, deploy innovative products, services and experiences to delight our customers! In addition to applied analytical and technical experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.

Here is What You Can Expect on a Typical Day  

• Support the Director Business Systems Analyst and Product Owner setting ambitious and clear product vision, and communicating ‘the story’ effectively to key stakeholders and the rest of the team Beginning to identify opportunities to provide input to the team & coach others with occasional guidance

• Works on solving extremely complex problems in which analysis of situations or data requires an evaluation of intangible variables

• Collaborate with product owners in understanding needs and defining feature stories, tech leads in defining technical design and other team members to understand the system end-to-end and deliver robust solutions that bring about business impact 

• Partner with compliance, UX, engineering, operations, and customer service teams to define secure, customer-friendly authentication experiences across web and mobile journeys.

• Create current-state and future-state journey maps, process flows, decision trees, API/data-flow documentation, user stories, acceptance criteria, and traceability matrices to support delivery of authenticated digital experiences.

• Use production incident trends, customer feedback, analytics, authentication failure data, and service metrics to identify root causes, prioritize improvements, and strengthen the end-to-end login and authenticated experience.

• Work on significant and unique issues where analysis of situations or data requires an evaluation of intangible variables and may impact future concepts, products or technologies 

• Works on extremely complex problems in which analysis of situations or data requires an evaluation of often complex variables related to technology and/or data. Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results.

• Own the end-to-end product strategy from inception and determine business value once solution enters production

• Ensure alignment of product features and stories, i.e., review, give feedback, and prioritize user stories in line with product vision

• Understands the vision and owns aspects of the product management/roadmap activities

The Skills & Expertise You Bring  

• Bachelor of Computer Science or Engineering; Analytics or experience in related fields

• Experience with agile development methodologies and Test-Driven Development (TDD)

• Knowledge of business concepts, tools and processes that are needed for making sound decisions in the context of the company's business

• Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges

• Excellent problem solving, communication and collaboration skills

• Experience supporting authenticated digital applications such as customer dashboards, profile/contact management, secure document access, alerts, transactional servicing, and cross-platform customer journeys.

• Ability to translate authentication business needs into clear requirements, user stories, acceptance criteria, edge cases, negative scenarios, operational controls, and measurable success metrics such as login success rate, abandonment, failure reason, call reduction, and customer effort.

• Familiarity with APIs, event logging, data mapping, system integrations, browser/mobile authentication behaviours, and testing approaches needed to validate secure, reliable, and accessible authenticated experiences.

• Applied experience and/or expertise with several of the following:

  • Product Management: Planning, Progress Monitoring and Status Reporting, including visualization of works; Scaling Agile – Organizing, synchronizing multiple teams setup Estimations, ROI, project life cycle

  • Effective Communication: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Ability to facilitate dialogue at the right level of detail for all members of the Agile team.

  • Decision-Making & Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

  • Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

  • Interpersonal Relationships: Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Ability to work seamlessly with business partners and software developers alike in a liaison role.

  • Financial Acumen: Knowledge of understanding of financial concepts, tools and processes and how financial metrics are used to monitor and drive outcomes. Includes understanding of company accounts/metrics (ex: balance sheet, profit/loss, cash flow, budget & forecast).

  • Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

• Preferred qualifications: experience with authenticated customer portals, customer journey mapping, production incident analysis, and financial services or insurance digital servicing.

You’ll Love Working Here Because You Can

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You’ll be surprised by what this rock-solid organization has in store for you.

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PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants’ gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit.
 
Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.