Senior HR Operations Specialist

About This Role: 

In the role of Senior HR Operations Specialist, you will be a key member of our HR team, ensuring seamless operational support to new hires, current, and former employees, as well as HR Partners within your designated region. Your responsibilities will include managing complex problem resolution and case management, requiring an understanding of country-specific labor regulations to deliver exceptional service. You will be responsible for executing HR processes and, in certain regions, overseeing benefits, time and attendance, and payroll activities. Liaising with HR Partners and Centers of Excellence (CoEs), you will deliver timely and quality service, meeting established KPIs. Your role will also involve identifying process improvements to enhance customer focus and drive cost and time effectiveness. Positioned within our broader HR structure, your contributions will enhance workforce management, system updates, reporting, and employee experience.

What You’ll Do:

• Provide HR operational support to new hires, current and former employees, and HR Partners in your region.

• Resolve and document complex issues raised by employees in collaboration with HR Partners and CoEs.

• Deliver HR processes and manage benefits, time, attendance, and payroll in specific regions.

• Achieve set KPIs and goals while adhering to established customer service standards.

• Manage and update SOPs and process maps, participating in knowledge sharing and training sessions.

• Perform special projects as assigned by the management team.

• Respect internal rules and legal standards, reporting any safety or quality-related information as per company protocols.

Who You Are: 

You are a dedicated HR professional with a passion for providing excellent support and service. Your ability to interpret HR policies and procedures allows you to manage complex queries with a customer-focused approach. You excel in critical thinking and problem-solving, bringing a service-oriented attitude and eagerness to train others. Your patience and good listening skills help you work effectively with diverse employees, maintaining professional relationships with stakeholders. Proactive and engaged, you organize and prioritize your workload efficiently, bringing high energy to your role. Fluent in business English and Portuguese, you leverage your language skills to communicate effectively across regions.

Required Skills:

• Bachelor’s degree.

• At least 2 years of experience in general human resources, benefits, or payroll.

• Ability to understand and communicate HR policies and procedures.

• Strong critical thinking, problem-solving, and judgment skills.

• Service-oriented attitude with a willingness to train team members.

• Excellent listening skills and patience in employee interactions.

• Ability to maintain professional relationships with stakeholders.

• High energy with organizational and prioritization skills.

• Fluent in business English and Portuguese; other languages are an asset.

• Proficiency in learning and understanding HR/IT systems, computer skills.

Preferred Skills:

• Experience with process enhancements for customer focus and cost effectiveness.

• Familiarity with regional HR regulatory requirements.

• Ability to manage multiple tasks and projects efficiently.

Additional Employment Conditions

• This role is in hybrid model of work.

• Please note that the role requires a candidate to be a holder of work permit & residency in Poland.

#LI-Hybrid

About Biogen Poland:

Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we’re driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we’re inviting you to join our team.

 About Global Business Services (GBS):

The Global Business Services (GBS) team transforms Biogen’s business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.

 

Job Level: Professional

Additional Information

The base compensation range for this role is: zł106,000.00-zł142,000.00

Benefits

Competitive Total Rewards: Base salary is determined by your experience, skills, and internal equity, complemented by an annual bonus to recognize your performance and contributions.

Comprehensive Benefits for You and Your Family: Includes life insurance, pension program contributions, mental health resources, remote work allowance, and flexible work arrangements.

Learning, Growth & Recognition: Access professional development funding, training platforms, employee referral bonuses, opportunities to contribute to impactful projects at Biogen, and social activities.