Service Coordinator

The Customer Service Coordinator is a specialized, highly trained member of the Service Client Care Center, tasked with handling inbound service reservation calls, confirming service reservations, and performing various outbound follow-up calls. This role requires outstanding communication skills, a cheerful disposition, and the ability to articulate clearly, all while supporting the goals and vision of the team.

Responsibilities:

• Promptly and professionally answer inbound calls and emails to provide an exceptional client experience, resulting in scheduled appointments with the service team.
• Master and follow all training materials, including inbound service call guides and word tracks, to accurately answer guests' questions.
• Stay current with service specials, direct mail pieces, and recall notices from the manufacturer.
• Search for answers to guests' questions before transferring the call to a Service Advisor.
• Perform outbound follow-up calls for due and overdue service clients, campaigns, Special Order Parts (SOP) notifications, “we-owes” scheduling, and any additional outbound calls requested by management.
• Attend 100% of any certification training.
• Work flexible hours and be timely, adhering fully to the set schedule.

Qualifications:

• Outstanding communication skills with a positive and enthusiastic disposition.
• Ability to speak articulately and project a positive attitude in the face of change.
• Solid work ethic and a “can do” attitude.
• Enjoy conducting outbound telephone calls with enthusiasm.
• Commitment to supporting the goals and vision of the team.
• Ability to work flexible hours and maintain punctuality

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER 

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law. 

DISABILITY ACCOMMODATIONS 

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.