Software Engineer

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

About Us 

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world. 

If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travellers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight. 

Job Summary

• Design, write program code, test, document, and implement functionally appropriate, technically sound, and well-integrated application systems in accordance with Customer requirements, organizational methodologies, and standards. Respond to production problems and implement immediate resolution efforts across technology areas.

• As a Software Engineer - API / MarTech, you’ll build production-grade cloud applications and integrations at the heart of the enterprise Content Supply Chain, connecting AWS, Adobe, CMS, and enterprise platforms. 

• You’ll develop APIs, event-driven integrations, microservices, and automated delivery pipelines that support content authoring, asset management, workflow orchestration, campaign execution, and customer experiences. You’ll work with senior engineers and architects while growing hands-on depth across Adobe, AWS, CMS, CI/CD, observability, and DevOps.

Responsibilities

• Apply knowledge and skills of software development and testing effectively to solve a range of problems

• Work alongside other engineers on the team to elevate technology and consistently apply best practices

• Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals

• Document each aspect of a system or application as a reference for future upgrades and maintenance

• Determine and assess the needs of the user and then create software to meet the requirements

• Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills

• Work in an agile environment to deliver high-quality software

• Prepare and install solutions by determining and designing system specifications, standards, and programming

• Mentor junior members on the team

• Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice

• May perform other job duties as directed by Employee's Leaders

• Build, test, and support cloud-native APIs and services connecting content authoring, asset management, workflow orchestration, campaign, and customer-experience applications. 

• Implement REST and GraphQL APIs, event-driven integrations, and microservices connecting AEM, Workfront, Fusion, DAM, campaign platforms, ecommerce, and enterprise systems. 

Knowledge, Skills and Abilities

• Intermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience

• Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems

• Intermediate knowledge of at least one required programming language

• Ability to partner, communicate, and negotiate with various Technology or partner Teams

• Ability to analyse and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations

• Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work

• Ability to mentor others to do the same

• Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences

• Build, test, and support cloud-native APIs and services connecting content authoring, asset management, workflow orchestration, campaign, and customer-experience applications. 

• AWS application development - 3–5+ years building, testing, and supporting cloud-native APIs and services. 

• API and integration development - 3–5+ years implementing REST/GraphQL APIs, event-driven integrations, and microservices across enterprise platforms. 

• Automated delivery and DevOps - 3–5+ years using Git, CI/CD, infrastructure as code, testing, and observability to release APIs and integrations.

• Production support and troubleshooting - 3–5+ years diagnosing failures across APIs, event flows, CMS publishing, DAM assets, workflow platforms, and AWS services. 

Education

• Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Experience

• Required: Intermediate-level experience, fully functioning broad knowledge in software engineering

• 2-5 years of relevant work-related experience

• Required: 3-5+ of progressive professional experience aligned to the role, with relevant experience in enterprise MarTech, cloud, CMS, API, or digital-platform engineering. 

• 3–5+ years of software engineering experience building APIs, cloud services, integrations, and production applications. 

• Experience working with AWS services and enterprise application integrations.

• Experience with REST/GraphQL, microservices, event-driven integrations, CI/CD, automated testing, and observability. 

Other Qualifications

• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

• Ability to work extended hours as needed

Southwest Airlines is an Equal Opportunity Employer.
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