Sr Cloud DevOps Engineer

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

About Us

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.

Job Summary

• Focus on designing and building enterprise cloud infrastructure automation, pipelines, and cloud capabilities for services on AWS. Partner with application, security, and architecture teams to build re-usable and secure cloud infrastructure to be used by business applications. Operate in a DevOps culture and team, responsible for architecture, design, development, implementation, and ongoing operations of new and emerging technology platforms.

• As a Sr. Cloud DevOps Engineer – Adobe Workfront & Platform Admin, you’ll Support the reliability, administration, release coordination, and operational maturity of Adobe Workfront and the broader MarTech platform ecosystem, balancing SaaS administration with cloud infrastructure, CI/CD, monitoring, incident response, and cross-system coordination.

Responsibilities

• Evaluate cloud services and architecture to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Implement automation tools and frameworks for automatic code deployment (CI/CD)

• Work with the development team to deploy and manage tools that support SDLC automation, configuration management, and release management

• Understand technical architectures with automation to support complex delivery across a wide range of digital and enterprise applications

• Lead the design, development, and evolution of cloud infrastructure

• Establish and/or follow procedures and standards to ensure high quality and quantity of work

• Establish or follow prioritization processes to drive work with a sense of urgency about getting work completed

• Consult with stakeholders to specify requirements and solutions which address business challenges and opportunities

• Serve as a subject matter expert in cloud infrastructure, performing design reviews and consulting with your teams to ensure design best practices

• Maintain business continuity and disaster recovery processes

• May perform other job duties as directed by Employee's Leaders

• Administer Adobe Workfront and related Adobe cloud solutions at enterprise scale, including user provisioning, environment configuration, permissions, and governance.

• Coordinate SaaS platform releases with CI/CD, deployment, and release-management practices across the MarTech stack.

• Establish monitoring, alerting, incident response, root-cause analysis, and platform reliability practices.

• Support cloud infrastructure provisioning, configuration management, environment readiness, and operational controls.

• Maintain and improve CI/CD pipelines, deployment automation, release processes, and production support.

• Partner with engineering, security, architecture, DAM, Workfront, and platform teams to manage dependencies and operational risks.

• Assess how Workfront and DAM administration changes affect adjacent MarTech platforms and enterprise systems.

• Drive reliability, performance, security, maintainability, and operational excellence.

• Document procedures, runbooks, release processes, incidents, and recovery actions.

• May perform other job duties as directed by Employee's Leaders.

Knowledge, Skills and Abilities

• Knowledge of AWS Infrastructure as a Service Automation tools like Cloud Formation

• Ability to understand AWS compute, data sources, security technologies

• Knowledge of infrastructure-as-code (IAC)

• Skilled in deployment strategies using Docker for containerization

• Ability to understand the monitoring and management of the build and deployment processes and infrastructure

• Ability to analyze services to ensure security best practices are followed

• Ability to mentor and guide team members' learning, including introducing new ideas and technologies

• Ability to anticipate business needs and lead a team towards identifying and solving cross-domain problems

• Skilled in automated testing solutions for unit testing, integration testing and system testing

• Strong experience administering Adobe cloud solutions and enterprise SaaS platforms at scale.

  • Knowledge of Adobe Workfront administration, user provisioning, environment configuration, permissions, and release coordination.

  • Strong DevOps pipeline and CI/CD experience.

  • Platform reliability experience including monitoring, incident response, and root-cause diagnosis.

  • Cloud infrastructure background covering provisioning, configuration management, automation, and operational controls.

  • Understanding of Workfront, DAM, CMS, Fusion, and adjacent MarTech dependencies.

  • Strong knowledge of observability, deployment automation, release engineering, security, and operational excellence.

Education

• Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Experience

• Required: Advanced-level experience, seasoned and specialized knowledge in Cloud software or DevOps

• 5-7 years of relevant work-related experience

• Required: 5–7+ years in cloud DevOps, platform engineering, SaaS administration, or enterprise infrastructure.

• Experience administering Adobe cloud solutions or comparable enterprise SaaS platforms.

• Experience with user provisioning, environment configuration, release coordination, and platform governance.

• Strong experience with CI/CD, deployment automation, release management, and production support.

• Experience with monitoring, alerting, incident response, root-cause analysis, and platform reliability.

• Experience with cloud infrastructure provisioning and configuration management.

• Preferred:

  • Experience with Adobe Workfront, Workfront Fusion, AEM, DAM, or Adobe Experience Cloud.

  • Experience with AWS or another major cloud platform.

  • Experience with Infrastructure as Code, containers, serverless technologies, observability, and automated testing.

  • Experience supporting geographically distributed teams and enterprise transformation programs.

  • Experience with Agile or scaled delivery models and cross-platform dependency management.

Other Qualifications

• Must meet confidentiality expectations regarding confidential, proprietary and sensitive Company information.

• Ability to work extended hours as needed.

• Ability to work onsite approximately 3 days per week and as required by the business.

Why This Role

• Keep the platform reliable, secure, stable, and high-performing.

• Enable continuous delivery through release coordination, automation, CI/CD, and deployment practices.

• Operate at enterprise scale across SaaS administration, cloud infrastructure, and platform reliability.

• Support the Content Supply Chain as one dependable ecosystem.

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.