Technical Specialist II

The Technical Service Representative is responsible for providing technical expertise, consulting services, and customer support related to the Company's products, applications, and solutions. The role combines hands-on technical service, problem solving, and customer relationship management, while supporting business growth through collaboration with the Sales team. The incumbent serves as a trusted advisor to customers and internal stakeholders, leveraging technical knowledge and best practices to deliver value and ensure customer satisfaction.

Key Responsibilities

• Provide contractual technical service and support to customers across assigned accounts.

• Deliver expert troubleshooting and problem-solving assistance for the Company's products, applications, and systems.

• Conduct regular on-site visits to monitor system performance, identify optimization opportunities, and ensure customer satisfaction.

• Provide field service support as well as telephone assistance, including emergency support when required.

• Perform site surveys, audits, inspections, and technical assessments of customer facilities and systems.

• Develop and maintain a strong understanding of the Company's technologies, products, and industry best practices.

• Collaborate with the Sales team to identify new business opportunities and support the preparation of technical proposals and solutions.

• Prepare and present technical reports, recommendations, and performance evaluations to customers.

• Ensure implementation and compliance with the Company's Six Service Standards at all customer sites.

• Build and maintain strong customer relationships through a proactive and consultative approach.

• Share technical expertise and provide guidance to customers and internal teams within assigned areas of specialization.

• Maintain all service activities in accordance with company policies, safety standards, and regulatory requirements.

Qualifications

Education

• Bachelor's Degree in Engineering, Chemistry, Environmental Sciences, or a related technical field.

• Equivalent technical qualifications will also be considered.

Experience

• Minimum of 2-3 years of experience in an industrial, mechanical, or technical environment.

• Previous experience in water treatment is preferred.

• Experience in technical service, field support, maintenance, or industrial process optimization is highly desirable.